Seeking help? You can always get in touch with us

You can always track your package on PostNord's homepage. Your tracking number has been sent to your by mail, together with your invoice. In case you haven't received your track & trace number, please contact us at online@shoethebear.com, so we can inform you about the status of your package.

Track your parcel from PostNord here

You choose the item(s) you want to purchase and add them into the "shopping cart". You can edit the contents of the shopping cart at any time and continuously check the content and price of the good(s).

1. When you are ready to place your order, click the shopping cart icon and then the "Checkout" button.

2. Enter your information and click "Go to Shipping Methods"

3. Select the shipping method you want and click "Go to payment method"

4. Then you will be directed to a secure payment page where you will enter your credit card information. You can cancel your order at any time until you confirm your payment information by clicking the "Finish payment" button.

The amount will first be deducted from your account once the item(s) leaves our warehouse.

Non EU customers. Please note that local charges (custom duty, sale tax) may be added to your order, depending on region and local custom duties. These charges are at the customer own expense.

You have 30 days to return your goods when shopping online at SHOE THE BEAR. Your return right starts at the receipt of the goods.

Upon return, you can use the enclosed return label. Drop the parcel off at the nearest post office and write down your tracking number. By using our return label, £10 will be automatically deducted from your total return amount. Feel free to use other shipping methods if you prefer, however, we recommend that the package should always be traceable in case of lost goods.

Please return the package in the same condition as you received it in. Please enclose your receipt and the completed return form for why you want to return your good(s).

How to make a return:

1. All international returns must be sent to the following address.

Prime Cargo
Profilvej 4, 6000 Kolding
Terminal 1
Denmark
Att. Return / Shoe The Bear
(Write "RETURN PARCEL / WEBSHOP" on the parcel)

Note: We do not accept any liability for the return package before it is in our possession.

2. Drop the return parcel in your local postal office.

3. Once we have received the parcel and reviewed for its content, the amount will be credited to the account used for the purchase.

Once we have received your return parcel, the refund process will take place within 3 business days. We will check the parcel for its contents and refund you the full amount you have paid to us upon purchase (excluding the original shipping cost). The amount is always transferred to the same account as you used for the purchase. Please note that refunds can take up to 14 business days to show in your account due to varying processing times between payment providers, we therefore kindly ask for your patience.

All purchases on www.shoethebear.co.uk are handled via an encrypted SSL connection (Secure Socket Layer). Therefore, we do not have access to your account information. Only NETS has access to your data. Your personal contact information is 100% confidential and will never be surrendered to anyone else.

Registration information for SHOE THE BEAR's newsletter will also be used internally. We use this information by ordering and marketing our products directly to you.