TERMS & CONDITIONS
www.shoethebear.co.uk is owned and operated by SHOE THE BEAR Aps.
VAT no. 32281478 (hereinafter "SHOE THE BEAR or www.shoethebear.co.uk”)
SHOE THE BEAR
+45 22 77 87 97
NOTE. This is not the address for returning webshop orders. Please see the section 30 days return policy.
These terms and conditions apply to purchase of goods on www.shoethebear.co.uk for deliveries in United Kingdom.
Ordering and payment
www.shoethebear.co.uk is open 24 hours a day - 7 days a week. It may happen that we close the shop for maintenance. You can only make purchases when the store is open and available.
To shop at www.shoethebear.co.uk you must be 18 years old and possess a valid credit card, which we accept. If you are under 18 years, you may still purchase items if you have obtained your guardian's consent or otherwise have the legal right to enter into the purchase.
All our prices are quoted in EUR and include 20% Danish VAT.
NB: For customers outside Europe (including Norway and Switzerland), the 20% VAT will automatically be deducted at the checkout.
How to complete a purchase at www.shoethebear.co.uk
You choose the item(s) you want to purchase and add them into the "shopping cart". You can edit the contents of the shopping cart at any time and continuously check the content and the price of the good(s).
1. When you are ready to place your order, click the shopping cart icon and then the "Checkout" button.
2. Enter your information and click "Go to Shipping Methods"
3. Select the shipping method you want and click "Go to payment method"
4. You will now be directed to a secure payment page where you will enter your credit card information. You can cancel your order at any time until you confirm your payment information by clicking the "Finish payment" button.
The amount will first be deducted from your account once the item(s) leaves our warehouse.
At www.shoethebear.co.uk you can pay with the following credit cards:
The amount will be deducted from your account once your item leaves our warehouse.
We pay the credit card fee on all online orders.
Acknowledgement of receipt of order and order confirmation
When you order an item from us, you will receive an acknowledgment (order confirmation) of our receipt of your order. You will first enter into a binding purchase agreement, when you have received an order confirmation from us.
We ship all international parcels with GLS. We use insured parcel services and you will receive a track & trace number when we ship the order.
Delivery time is typically 2-4 business days and costs 4£ regardless of order amount.
NOTE: We reserve the right to cancel an order if the freight costs to remote areas exceed a certain size.
30 days return policy
When you shop online at www.shoethebear.co.uk you have 30 days to regret and return your purchase. Please inform us beforehand that you wish to return your purchase..
Some items are not covered by this right, and it will appear in the ordering process. Return rights runs from the day you received the goods. If the period expires on a public holiday, weekend days, Constitution Day, Christmas Eve or New Year's Eve, deadline is extended to the following Monday. In the case of multiple goods ordered in one order but are delivered separately, or a product that comes in several batches, the period from the receipt of the last item.
In case of return, the return costs are held by the customer. If you wish to exchange to another size or pair, we kindly ask you to place a new order on our webshop.
If you have applied a discount code on your first order, we will make sure that you get the same discount when purchase your “correct” pair - all you need to do is to contact us regarding this and we will find a convenient solution.
When returning the shoes, please make sure to pack them in their original box, as we need the box for reselling the shoes. The box needs to be in an undamaged condition. You have the responsibility of the package/goods until we receive it. So keep postal receipt and tracking number.
Return address (UK customers):
Profilvej 4 (Terminal 1)
Att. Return parcel / Shoe the Bear
Please write with big letters "RETURN PARCEL" outside of the box/parcel.
We expect you to dispatch the goods as soon as possible after you have given notice of withdrawal. You must return them within 30 days.
You must attach a copy of the order confirmation or other evidence of your purchase. Additionally, it will facilitate the processing, if you attach a completed return form.
We do not accept packages sent COD (cash on delivery)
When we receive the goods, we will check for its contents and refund you the full amount you have paid to us upon purchase (excluding the shipping cost). The amount is always transferred to the same account as you used for the purchase.
NOTE: Please note that refunds can take up to 14 working days to show in your account due to varying processing times between payment providers. Please contact us at firstname.lastname@example.org, if the refund takes more than the expected time frame.
NOTE: You may lose your purchase amount, in whole or in part. This happens if the product is impaired because:
- You have actually taken the goods in use
- It has been damaged while you were responsible for it
- You have handled the goods otherwise than was necessary in order for you to determine the nature, characteristics and the way they operate
- You have not followed the restrictions on the right of withdrawal resulting from sealing, product type etc.
Complaints - If there is something wrong with the product
Your purchase is covered by the Danish Sale of Goods Act, including lack rules. This means, that the consumer has 24 months warranty, that you can either have a faulty product repaired or replaced, refund or reduction in price, depending on the specific situation. Of course, it is a requirement that the complaint is justified and that the defect is not caused by an incorrect use of the product or other injurious behaviour.
In January 2016 a new legislation in relation to the Consumer Complaints Act was adopted. We strongly suggest you to contact us in advance to solve any complaints, but in case there is a dispute we can't solve. We refer to the EU commission's home page - Online Dispute Resolution http://ec.europa.eu/consumers/odr/
You must complain within "reasonable time" after you have discovered the defect. We recommend that you contact us as soon as possible, and within 2 months after the defect was discovered. You can complaint by contacting us via email: email@example.com. Depending on the specific situation, you will receive further instructions.
The product must be sent to:
Profilvej 4 (Terminal 1)
Att. Returns/ Shoe the Bear
When you return the item, please simultaneously as detailed as possible indicate what the problem is. Please use our complaint/return form. It is not a requirement, but it eases our casework, and minimizes the process time for complaints.
By justified complaint we will refund reasonable freight costs
If the complaint is justified, we will refund your reasonable shipping costs to send the product back to us. Otherwise, you must bear all costs of transportation, including our freight costs for returning the item after the investigation. Remember that the product must always be in good packaging and get a receipt for the shipment. You have the responsibility of the package/goods up to our reception. So keep the postal receipt and tracking number.
Note: We do not accept packages sent COD (cash on delivery) or similar.