www.shoethebear.co.uk is owned and operated by WODEN A/S.

VAT no.35240349 (hereinafter "SHOE THE BEAR or www.shoethebear.co.uk”)

WODEN A/S
BALTICAGADE 12A
8000 AARHUS
DENMARK
Email: online@shoethebear.com
+45 38 40 04 44

NOTE. This is not the address for returning webshop orders. Please see the returnpolicy for further information.

These terms and conditions apply to purchase of goods on www.shoethebear.co.uk for deliveries in United Kingdom.

ORDERING

www.shoethebear.co.uk is open 24 hours a day - 7 days a week. It may happen that we close the shop for maintenance. You can only make purchases when the store is open and available.

To shop at www.shoethebear.co.uk you must be 18 years old and possess a valid credit card, which we accept. If you are under 18 years, you may still purchase items if you have obtained your guardian's consent or otherwise have the legal right to enter into the purchase.

All prices are quoted in british pounds and include VAT.

How to complete a purchase at www.shoethebear.co.uk

You choose the item(s) you want to purchase and add them to the "shopping cart". You can edit the contents of the shopping cart at any time and continuously check the content and the price of the good(s).

1. When you are ready to place your order, click the shopping cart icon and then the "Checkout" button.
2. Enter your information and click "Go to Shipping Methods"
3. Select the shipping method you want and click "Go to payment method"
4. You will now be directed to a secure payment page where you will enter your credit card information. You can cancel your order at any time until you confirm your payment information by clicking the "Finish payment" button.

The amount will first be deducted from your account once the item(s) leave our warehouse.

PAYMENT

At www.shoethebear.co.uk you can pay with the following payment solutions:

VISA
VISA/Electron
Mastercard 
Mastro
PayPal 
ApplePay

The amount will be deducted from your account once your item leaves our warehouse.

We pay the credit card fee on all online orders.

ACKNOWLEDGEMENT OF RECEIPT OF ORDER AND ORDER CONFIRMATION

When you order an item from us, you will receive an acknowledgment (order confirmation) of our receipt of your order. You will first enter into a binding purchase agreement, when you have received an order confirmation from us.

SHIPPING TERMS

We ship all international parcels with GLS/PARCEL FORCE. We use insured parcel services, and you will receive a track & trace number when we ship your order.

The package will be shipped from our warehouse in Denmark. Orders placed before 12 am CET are packed and shipped the same day.

The delivery time is typically 2-5 business days and is free for orders above 60£. All other orders will be charged 4,5£.

Due to Brexit and variations in time spent on customs clearances, the estimated delivery time in the UK ranges from 2-11 business days.

Duty

SHOE THE BEAR will pay the import duty for your order.

Please be aware, when ordering, that further export duty costs will be added to return parcels, SHOE THE BEAR is currently paying these but we ask for responsible ordering.

    NOTE: We reserve the right to cancel an order if the freight costs to remote areas exceed a certain size.

    RETURNPOLICY

    You have 30 days to return your goods when shopping online at SHOE THE BEAR.CO.UK. Your return right starts at the receipt of the goods. If you wish to change the item or return the item, you must complete the return note and follow instructions. Note that your invoice must be on the front side of the return parcel for a swift handling at customs. If you would like a new item, you must submit a new order.

    Upon return, drop the parcel off at the nearest post office and write down your tracking number. Please note that the return shipping costs will not be reimbursed and parcels must be send to the warehouse return adress, never to parcel shops, it is not possible for us to pick-up return packages at a parcel shop. 

    Please return the package in the same condition as you received it in. This means it is not acceptable to return in the shoebox, it must be shipped in a second carton. Please enclose your receipt and the completed return form.


    How to make a return: 

    1. All international returns must be sent to the following address.  Customers from United States must return to a different address (please go to our US site)

    Shoe The Bear 
    Michael Drewsensvej 22
    8270 Højbjerg
    Denmark
    Att. Return / Shoe The Bear

    (Write "RETURN PARCEL / WEBSHOP" on the parcel)

    Note: We do not accept any liability for the return package before it is in our possession.

    2
    . Drop the return parcel in your local postal office.

    3. Once we have received the parcel and reviewed for its content, the amount will be credited to the account used for the purchase.  

    IMPORTANT

    Please write with big letters "RETURN PARCEL" outside of the box/parcel.

    We expect you to dispatch the goods as soon as possible after you have given notice of withdrawal. You must return them within 30 days.

    You must attach a copy of the order confirmation or other evidence of your purchase. Additionally, it will facilitate the processing, if you attach a completed return form.

    We do not accept packages sent COD (cash on delivery) 

    REFUNDS

    When we receive the goods, we will check for their contents and refund you the full amount you have paid to us upon purchase (excluding the shipping cost). The amount is always transferred to the same account as you used for the purchase. 


    Please note that refunds can take up to 14 working days to show in your account due to varying processing times between payment providers. Please contact us at online@shoethebear.com, if the refund takes more than the expected time frame. 

    IMPORTANT

    You may lose your purchase amount, in whole or in part. This happens if the product is impaired because:

    - You have actually taken the goods in use
    - It has been damaged while you were responsible for it
    - You have handled the goods otherwise than was necessary in order for you to determine the nature, characteristics, and the way they operate
    - You have not followed the restrictions on the right of withdrawal resulting from sealing, product type, etc.

    CLAIMS - IF THERE IS A PRODUCTION ERROR 

    Your purchase is covered by the Danish Sale of Goods Act, including lack rules. This means, that the consumer has 24 months warranty, that you can either have a faulty product repaired or replaced, refund, or reduction in price, depending on the specific situation. Of course, it is a requirement that the complaint is justified and that the defect is not caused by incorrect use of the product or other injurious behavior.

    In January 2016 a new legislation in relation to the Consumer Complaints Act was adopted. We strongly suggest you contact us in advance to solve any complaints, but in case there is a dispute we can't solve. We refer to the EU commission's home page - Online Dispute Resolution http://ec.europa.eu/consumers/odr/

    Should you have any complaints regarding missing, wrong, or damaged items, please submit a claim through the below link:

    SUBMIT CLAIM

    We kindly ask you to provide us with your documentation of the purchase, together with pictures and a short description of the claimed cause when you submit the claim. This will shorten the process of handling the claim.
    Our customer service team will get back to you as soon as possible with a conclusion and instructions on how to proceed.

    You must complain within a "reasonable time" after you have discovered the defect. We recommend that you contact us as soon as possible, and within 2 months after the defect was discovered. 

     

    By justified complaint we will refund reasonable freight costs

    If the complaint is justified, we will refund your reasonable shipping costs to send the product back to us. Otherwise, you must bear all costs of transportation, including our freight costs for returning the item after the investigation. Remember that the product must always be in good packaging and get a receipt for the shipment. You have the responsibility of the package/goods up to our reception. So keep the postal receipt and tracking number.

    Note: We do not accept packages sent COD (cash on delivery) or similar.