RETURNS & EXCHANGES

How do I return a pair of shoes?

You have 30 days right of return when you shop online at SHOE THE BEAR. Your return right starts at the receipt of the goods.

Upon return, the return cost is held by the customer. We recommend that you send the return parcel as insured package, in case of lost goods. 
Please return the package in the same condition as you received it in.
Please enclose your receipt and the completed return form for why you want to return your good(s).

How to make a return:
 
1. All international returns must be sent to the following address.
Note: Customers from United States must return to a different address (please go to our US site)

Prime Cargo
Profilvej 4, 6000 Kolding
Terminal 1
Denmark
Att. Return / Shoe The Bear
(Write "RETURN PARCEL / WEBSHOP" on the parcel)

Note: We do not accept any liability for the return package before it is in our possession.

2
. Drop the return parcel in your local postal office.

3. Once we have received the parcel and reviewed for its content, the amount will be credited to the account used for the purchase. 

Please contact us at online@shoethebear.com in advance, if you want to change the item to a different size, color etc. In this way we can immediately order the new item in our warehouse.



When do I get my money back?
 

Once we have received your return parcel, the refund process will take place within 2 business days. Please note that it can take up to 14 business days before you can see the amount back on your account depending on your bank, we therefore kindly ask for your patience.



Do I have any complaint regarding my shoes?
 

Should you have any complaints regarding missing, wrong or damaged items, please contact us at online@shoethebear.com.
 
* Foot length measured in CM