You have 30 days to return your goods when shopping online at SHOE THE BEAR. Your return right starts at the receipt of the goods.

Upon return, you can use the enclosed return label. Drop the parcel off at the nearest post office and write down your tracking number. By using our return label, £10 will be automatically deducted from your total return amount. Feel free to use other shipping methods if you prefer, however, we recommend that the package should always be traceable in case of lost goods.

Please return the package in the same condition as you received it in. Please enclose your receipt and the completed return form for why you want to return your good(s).

How to make a return: 

1. All international returns must be sent to the following address.

Prime Cargo
Profilvej 4, 6000 Kolding
Terminal 1
Att. Return / Shoe The Bear
(Write "RETURN PARCEL / WEBSHOP" on the parcel)

Note: We do not accept any liability for the return package before it is in our possession.

. Drop the return parcel in your local postal office.

3. Once we have received the parcel and reviewed for its content, the amount will be credited to the account used for the purchase. 

When do I get my money back? 

Once we have received your return parcel, the refund process will take place within 3 business days. We will check the parcel for its contents and refund you the full amount you have paid to us upon purchase (excluding the original shipping cost). The amount is always transferred to the same account as you used for the purchase. Please note that refunds can take up to 14 business days to show in your account due to varying processing times between payment providers, we therefore kindly ask for your patience.

I want to make an exchange

If you want to exchange your item to another size or color, we kindly ask you to place a new order here on the website, which will be sent to you as soon as possible. As soon as we receive your return parcel, we will credit the full amount to the credit card used for the purchase.
I want to make a complaint regarding my shoes

Should you have any complaints regarding missing, wrong or damaged items, please contact us at We kindly ask you to provide us with your documentation of the purchase, together with pictures and a short description of the claim cause.